The experience customers have when interacting with a contact center can have a profound impact on them. For this reason, we launched Amazon Transcribe Call Analytics last year to help…
Whether you're a new student, a thriving startup, or the largest enterprise you have financial constraints, and you need to know what you're spending, where it’s being spent, and how…
Duncan is an award-winning editor with more than 20 years experience in journalism. Having launched his tech journalism career as editor of Arabian Computer News in Dubai, he has since…