Analytics are vital to the success of a contact center. Having insights into each touchpoint of the customer experience allows you to accurately measure performance and adapt to shifting business…
Guess what? 95% of IT decision-makers say their team has been negatively impacted by the cloud skills gap. If that’s not bad enough news, by 2030, more than 85 million roles could remain…
Artificial Intelligence Colorado Governor signs into law AI disinformation bill, days after similar FCC proposal Photo of Colorado State Capitol building from Library of Congress May 31, 2024 - Colorado…